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Virtual Office model is used by companies that want to consolidate their communications, reduce costs and achieve more cohesive corporate images. To implement the model, a company has to install a single IP PBX system in its headquarters and distribute to employees IP phones or regular phones with VoIP adapters. Employees can make intra-office and inter-office phone calls through dialing PBX extensions. Such calls are routed through the Internet and are practically free.
Company customers, on the other side, can dial a single inbound number plus extensions in order to reach the company’s employees. The latter receive the calls on their IP/Regular Phones at any location with Internet connectivity.
Voice-over-IP (VoIP) is a new technology for transporting voice calls over the Internet which allows users to realizing substantial cost savings on long distance and international calls.
Besides cost effectiveness, VoIP enabled PBX systems (or IP PBX) offer easy integration with existing telecommunications systems and are characterized with low operating costs as their upgrade is done through software updates rather than more expensive hardware replacement. Additionally, the technology simplifies the communication infrastructure (no need for separate voice and data cables) while offering high scalability.
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